Channel List and Multimodal Capability Matrix
Overview
The workspace supports channel integration with 14+ IM platforms, allowing your Agent to provide services directly within the social and enterprise communication tools that users are accustomed to.
Available Channels
Global IM
| Channel |
Integration Method |
Group Support |
Direct Message Support |
Special Capabilities |
| Telegram |
Bot Token + Webhook |
✅ |
✅ |
File attachments, reply context retention, Webhook monitoring |
| WhatsApp |
Linked-device QR scan |
— |
✅ |
Dual providers (EL + Meta) |
| Line |
Channel API |
— |
✅ |
Event routing |
Enterprise Collaboration
| Channel |
Integration Method |
Group Support |
Direct Message Support |
Special Capabilities |
| Teams |
Bot Framework |
✅ |
✅ |
Microsoft 365 integration |
| Slack |
Slack App |
✅ |
✅ |
Slack workspace integration |
| Discord |
Discord Bot |
✅ |
✅ |
Server channel support |
| DingTalk |
Enterprise app + Webhook |
✅ |
✅ |
Internal enterprise integration |
| Channel |
Integration Method |
Description |
| Instagram |
Meta Graph API |
Meta social platform DM |
| Facebook |
Meta Graph API |
Facebook Messenger |
Customer Service and CRM
| Channel |
Integration Method |
Description |
| Intercom |
Webhook + API |
Customer communication platform |
| LiveChat |
Webhook + API |
Online customer service system |
| LiveDesk |
Webhook + API |
Customer service ticketing system |
| Zapier |
Webhook |
Automation workflow platform |
| Zoho SalesIQ |
Webhook + API |
CRM customer service |
Multimodal Capability Matrix
The following is a framework structure. The detailed multimodal support matrix for each channel will be added later.
| Channel |
Text |
Image |
Voice |
File |
Video |
| Telegram |
✅ |
✅ |
✅ |
✅ |
✅ |
| WhatsApp |
✅ |
✅ |
✅ |
✅ |
✅ |
| Teams |
✅ |
✅ |
— |
✅ |
— |
| Slack |
✅ |
✅ |
— |
✅ |
— |
| Discord |
✅ |
✅ |
— |
✅ |
— |
| DingTalk |
✅ |
✅ |
— |
✅ |
— |
| Line |
✅ |
✅ |
✅ |
— |
— |
| Instagram |
✅ |
✅ |
— |
— |
— |
| Facebook |
✅ |
✅ |
— |
✅ |
— |
| Others |
✅ |
— |
— |
— |
— |
Output Capabilities (Agent → User)
| Channel |
Text |
Image |
File |
Markdown |
Text Length Limit |
| Telegram |
✅ |
✅ |
✅ |
Partial |
4,096 characters |
| WhatsApp |
✅ |
✅ |
✅ |
— |
4,096 characters |
| Teams |
✅ |
✅ |
✅ |
✅ |
— |
| Slack |
✅ |
✅ |
✅ |
✅ |
3,000 characters |
| Discord |
✅ |
✅ |
✅ |
✅ |
2,000 characters |
| DingTalk |
✅ |
✅ |
✅ |
✅ |
— |
| Line |
✅ |
✅ |
— |
— |
— |
| Instagram |
✅ |
✅ |
— |
— |
1,000 characters |
| Facebook |
✅ |
✅ |
✅ |
— |
2,000 characters |
| Others |
✅ |
— |
— |
— |
— |
Fallback Strategy
When a media type output by the Agent is not supported by the target channel:
- Files are automatically uploaded to cloud storage, and a download link is sent
- Overly long text is automatically split and sent in segments
- Unsupported formats are downgraded to a plain-text description
Channel Icons
Conversations from IM channels in the conversation list display the corresponding platform icon. The system includes the following built-in icon resources:
telegram.svg · teams.svg · slack.svg · discord.svg · line.svg · whatsapp.svg · wechat.svg · dingding.png · feishu.png · signal.svg · qq_bot.jpeg · nim.png · imessage.svg · twitch.svg · matrix.svg · zalo.svg
