- 50%+questions resolved automatically
- −50%support operating cost
- 7×24service coverage
ProfileA battery manufacturer selling through distributors and online channels in dozens of countries, with support requests arriving around the clock in many languages.
ChallengeSupport teams could not cover every time zone and language, and answers about specifications and warranties varied from agent to agent.
SolutionA customer-service agent built in GStudio on the product knowledge base, published to web and messaging channels with human handoff for complex cases.
ResultsMost routine questions are answered automatically, around the clock, at half the previous operating cost.