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chatbot-for-line
Best Practices
2025-06-10

How to Build a Chatbot for LINE in 5 Minutes: A Detailed Guide

A LINE chatbot can automate routine queries and repetitive tasks for support agents. Follow this beginner's guide to learn how to build a chatbot for LINE.

live-chat-best-practices
Best Practices
2025-06-04

Top 12 Live Chat Best Practices for Exceptional Customer Service

Live chat is a make-or-break feature for modern customer service. Learn the top live chat best practices to deliver exceptional experiences every time.

ai-travel-agent
Best Practices
2025-05-30

The Most Important Automate Tool for Travel Agencies in 2025: AI Travel Agent

Explore essential AI tools for travel agencies in 2024, with AI travel agents that simplify bookings, create personalized itineraries, and improve overall efficiency for better client service

conversational-ivr
Best Practices
2025-05-23

[Full Guide] What is Conversational IVR: Working Principle, Benefits, & Implementation Strategy

Conversational IVR is a voice-based customer service system that uses AI and NLP to understand and respond to callers in a human-like way.

real-time-agent-assist
Technology Explorations
2025-05-22

Real-Time Agent Assist: Benefits, Working Principle, and Best Platforms

Real-time agent assist gives contact center agents instant AI-backed guidance during live interactions to address customer needs and boost conversion rates.

sdr-vs-bdr-whats-the-difference
Best Practices
2025-05-21

What Is the Difference Between SDR and BDR? [2025 Guide]

Learn about the key differences between SDR vs BDR and how they contribute to the sales process, helping business make better strategic decisions

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