Four GStudio capabilities combined into one training programme.
Q&A or Flow agents play customers with different personas, objections and moods, grounded in your product knowledge and scripts.
Audio agents run realistic practice calls over the phone (inbound via Twilio), with three engines to choose from.
A Workflow checks each session against the script and compliance rules, scores it and returns coaching feedback.
LogTree traces every turn of every session; dashboards show coverage, scores and who is ready for the floor.
Four steps, co-built with forward-deployed engineers.
Choose the roles to train and load scripts, product knowledge and compliance rules.
Personas, difficulty levels, the scoring rubric and the channels: chat or phone.
Run sessions, review LogTree traces and tune the scoring until trainers agree with it.
Roll out team by team; dashboards track coverage, scores and readiness.
Two organisations that made practice available to every new hire, on demand.
BankingAsiaGStudio
ProfileA large bank that onboards hundreds of wealth-management advisers a year, each of whom must master product scripts and strict compliance language.
ChallengePractice depended on senior advisers’ time, so new hires waited weeks for role-play, and compliance mistakes surfaced only after they met real clients.
SolutionA role-play coach built in GStudio plays clients with different needs and objections, grounded in the product knowledge base; a Workflow scores every session for script adherence and required disclosures and returns coaching feedback.
ResultsAdvisers practise whenever they want, compliance language is verified before the first client meeting, and senior advisers spend their time on the hardest cases only.
Customer serviceJapanGStudio
ProfileA phone service centre that trains hundreds of agents a year on complex scripts and the etiquette expected on the phone.
ChallengeRole-play over the phone required senior staff on the other end of the line, which limited how many agents could be trained and how often.
SolutionAn Audio agent plays the customer on real phone calls (inbound via Twilio) in realistic scenarios, while a Workflow scores each call against the script and etiquette rules and gives feedback.
ResultsTraining runs whenever agents are available, with far less senior-staff time and a shorter path to the floor.
Yes. AudioAgent supports inbound calls through Twilio: a trainee dials a number and speaks with the AI customer as they would with a real one.
