AI Customer Service Platforms for E-Commerce: Top 7 Options in 2025

GPTBots, ChatBot, Botpress, and more are among best AI customer service platforms for e-commerce businesses. Stick around to learn all about the best options.

Artificial Intelligence (AI) is already transforming the online shopping experience with personalized recommendations, rapid responses, and much more. The Rep AI Ecommerce Shopper Behavior Report 2025 reflects that AI agents are resolving 93% of customer queries without human help.

Most online retailers are already using AI to assist their customers better, with many more planning to do so soon. Consequently, numerous AI customer service platforms are now available to help e-commerce businesses integrate AI into their support services. This led to the question:

“What are some of the best AI agent platforms for handling customer service in e-commerce?”

Out of numerous options, we have hand-picked the top 7 best AI customer service platforms for e-commerce businesses to lift up their game of AI-backed support experience. So, stick around to learn the use cases of AI in customer service and then the best tools to consider.

How Can AI be Used to Enhance Customer Service in E-Commerce?

Before we talk about the use cases of AI customer service in e-commerce, let's first look into

AI steps in as the next generation of human-driven customer service that resolves the above issues with intelligence, backed by personalization and automation. How? Check out the use cases and benefits of AI in enhancing e-commerce customer service below:

1. Personalized Product Recommendations

Today, 81% of customers choose those businesses that offer personalized experiences. AI analyzes customers' past purchases and browsing history to provide customized product suggestions. This approach helps increase sales and customer satisfaction. For example, SHEIN uses AI to analyze real-time user behavior and interests for personalized product recommendations.

2. Chatbots and Virtual Assistants

AI chatbots are becoming the first responders to customer inquiries. They operate 24/7 to address FAQs, track orders, assist in purchases, handle returns, and more. In fact, AI chatbots can manage 80% of customer inquiries and routine tasks.

Instead of waiting a long time or experiencing slow processing, customers can receive instant responses. The chatbots can also direct users to relevant human agents for faster resolution of technical issues. All this enhances customer satisfaction and loyalty.

 

For example, Leverage AI-driven customer support solution to deliver 24/7 personalized health consultations, designed to understand user backgrounds and analyze lab reports. This template helps reduce operational costs while enhancing customer satisfaction through instant and tailored responses.

A leading online pharmacy implemented GPTBots' AI-powered customer support system, which provides 24/7 personalized health consultations by understanding users' backgrounds and analyzing lab reports. This solution reduced operational costs and improved customer satisfaction due to instant and personalized responses.

3. Automation of Customer Service Processes

The use of AI in customer service and support within e-commerce extends beyond simply answering customer queries. It can automate many routine tasks, including ticket creation, email responses, CRM data integration, and more. In fact, customer service representatives save 2 hours and 20 minutes each day by implementing chatbots for efficient customer service in e-commerce.

4. Proactive Customer Engagement

AI-powered virtual assistants can initiate conversations and offer proactive support. It can be related to abandoned carts, suggesting products, and more. The Rep's research indicates that AI proactive conversation can result in 35% of abandoned cart recovery.

5. Consistency and Accuracy

Human agents can make mistakes and cannot offer the same level of consistent services to everyone. But that's not the case with AI. AI customer service solutions for e-commerce deliver a consistent service experience and accurate information. Customers experience reliable support every time they reach out.

6. Sentiment Analysis and Customer Insights

AI analyzes customer emotions and feedback in real-time. It provides deeper insights that help businesses optimize products, services, and support strategies. As a result, they can experience improved customer satisfaction.

Best AI Customer Service Platforms for E-Commerce

Companies that use AI solutions see a 25% uptick in customer satisfaction. In addition, AI chatbots offer 24/7 support at a 30% lower cost than human operators.

Undoubtedly, AI-backed solutions are the game-changer for customer service, but the important question is which platform to trust. To ease this hassle, we have shortlisted the 7 best AI customer service platforms for e-commerce businesses:

#1. GPTBots

GPTBots is a powerful AI customer service platform for e-commerce businesses. It is more than just a chatbot. It acts as a virtual customer service team member that can answer FAQs, engage in personalized recommendations, automate repetitive tasks, gather feedback, provide useful customer insights, and more.

GPTBots provides to-end AI solutions for businesses, which reduces the need for a large human workforce and saves significant operational costs. It carries out multi-functional AI agent services, including integrating AI chatbots, email marketing agents, and sales call handling agents.

The best thing about GPTBots is that it helps develop and deploy AI agents in multiple industries, including medical, real estate, financial, and others.

Key Features

• Deploys powerful 24/7 AI customer service agents to answer queries, provide personalized recommendations, schedule appointments, and more
• Adds enterprise knowledge from different sources into the agent's knowledge base.
• Visual builder and experts' support in developing and deploying AI agents
• Dynamic conversations with multimedia responses
• Smooth integration of the agent with enterprise systems through API
• Ensures consistent, adaptive, and engaging interactions with customers
• Supports 90+ languages with different accents
• Intelligent routing of complex queries to the right human agents
• Provides useful insights into agent performance, such as resolution rates, CSAT score, human takeover rate, and more
• Integrates the agent with various third-party tools, including WhatsApp, Zendesk, Shopify, Teams, Slack, Discord, Instagram, and live chat

E-commerce and other businesses that deployed GPTBots agents have reported up to 90% of auto issue resolution and 70% cost reduction. In short, GPTBots offers a customizable and multi-industry AI agent platform that transforms customer support into an efficient and highly personalized experience.

Target audience: Suited for small to large customer support teams in e-commerce due to its feature-packed capabilities and scalable deployment.

#2. ChatBot

ChatBot is one of the intuitive and best AI customer service platforms for e-commerce brands. It provides a no-code SaaS platform to build and deploy AI chatbots for customer support queries, handling orders, personalized recommendations, and more.

ChatBot also facilitates sales teams by proactively reaching website visitors, offering them product recommendations, and increasing sales. It can integrate with an internal knowledge base and provide AI assistance on websites, WhatsApp, Zendesk, and other platforms.

Key Features

• Drag-and-drop visual bot builder
• Pre-built templates for popular use cases
• Handle most customer queries autonomously
• Internal knowledge-based training
• Integration with multiple platforms
• Customer experience analytics
• Handover to live agents

In short, ChatBot is a useful AI platform to resolve customer service issues in e-commerce with intelligent and automated operations.

Target audience: Useful for small to mid-sized e-commerce stores looking to automate their customer service operations with AI.

#3. Botpress

Botpress is another feature-packed customer service and support tool in the e-commerce industry. It helps build secure AI chatbots that can assist customer service teams and offer internal support to marketing teams as well.

Botpress provides a drag-and-drop, visual canvas to design a complete chatbot flow without coding. In addition, it ensures that chatbot responses are accurate and up-to-date by syncing with your internal knowledge base and systems.

Key Features

• No-code, visual canvas to build a chatbot
• Handle diverse customer service activities
• Bot training through corporate knowledge base
• Real-time analytics on bot performance
• Top-notch encryption

In short, Botpress is a flexible and extensible AI agent platform ideal for e-commerce businesses to have fully customizable chatbots.

Target audience: Ideal for e-commerce brands that have strong privacy or regulatory concerns and need a scalable AI platform that supports global operations.

#4. Ada

If you are a large e-commerce retailer, Ada is a handy AI-powered customer service platform. It provides a no-code chatbot builder to quickly create a customized AI chatbot and train it with a corporate knowledge base. The chatbot can handle FAQs, order disputes, scheduling, etc.

Ada can integrate the chatbot with CRMs and popular e-commerce tools, such as Salesforce, Shopify, Zendesk, etc. It also supports multiple languages and provides insights for data-driven actions.

Key Features

• Visual chatbot builder
• Diverse chatbot capabilities to automate the resolution of most issues
• A/B testing to improve quality
• Extensive integration options
• Insightful analytics

In short, Ada tends to offer a one-stop platform for e-commerce businesses to deploy advanced AI-backed customer service.

Target audience: Best for well-established e-commerce brands that need a premium-quality AI agent.

#5. Chatfuel

For business owners who want a simple AI customer service and support tool for their e-commerce store, they can consider Chatfuel. It is a platform that customer service, sales, and marketing teams would love.

Chatfuel can answer FAQs, qualify leads, book appointments, reply to comments, recommend products, and much more. It offers an intuitive visual flow builder to create bots in minutes. Moreover, you can connect them with Calendly, Shopify, Stripe, Zapier, HubSpot, and more.

Key Features

• Visual flow builder
• Bots for customer service, sales, and marketing
• Adapts to customer requests with AI-powered automation
• Send proactive personalized messages
• Supports automated order placement, tracking, returns, and refunds handling
• Connects with essential tools, including Calendly, Shopify, Stripe, Zapier, etc.
• Integrates with social media platforms, such as Facebook Messenger, Instagram Direct, and WhatsApp Business
• Enables product recommendations, cart recovery, and promotional campaigns

In short, Chatfuel is a go-to platform for e-commerce businesses to integrate AI into their customer support and sales activities.

Target audience: Ideal for e-commerce businesses engaged on social media. It delivers powerful AI chatbot functionality to increase sales and improve support.

#6. Kustomer

Kustomer is a sophisticated AI-enhanced customer service CRM platform built to elevate enterprise-level support through smart automation and comprehensive data insights. It consolidates communications and customer information from multiple channels into a unified platform.

Kustomer provides a 360-degree perspective on customer interactions, which covers phone, email, live chat, SMS, social media, and messaging apps. Besides that, it supports agents with context-aware suggestions during live chats.

Key Features

• Unified customer profile
• Automation of routine interactions
• Proactive customer service based on predictive insights
• Deep CRM integrations for smooth access to customer data
• AI-powered agent copilot for real-time recommendations and responses to support teams
• Advanced analytics on customer engagement and agent performance

In short, Kustomer delivers an all-encompassing customer service solution for e-commerce businesses to optimize operational efficiency.

Target audience: Useful for large e-commerce customer service teams who need a powerful, data-driven AI chatbot and CRM platform to manage support operations.

#7. Yuma

Last on our list of AI customer service e-commerce tools is Yuma. It is a dedicated AI platform for e-commerce brands to increase revenue and improve customer satisfaction.

Yuma offers fully automated ticket resolutions of common issues, like order status, billing issues, exchanges, returns, refunds, and more. It also sends proactive messages and personalized offers to boost revenue. Moreover, it integrates with popular e-commerce communication platforms to offer consistent services.

Key Features

• Automated resolution of order-related inquiries/modifications
• Advanced NLP-powered conversational chatbots
• Workflow automation to handle repetitive tasks, such as ticket creation and status updates.
• Proactive outreach with personalized offers
• Manage customer reviews and feedback
• Integrate across social media platforms
• Rapid deployment with minimal setup

In short, Yuma empowers e-commerce brands to integrate AI into their day-to-day interactions and grow revenue and CSAT.

Target audience: Ideal for emerging e-commerce brands looking to improve customer satisfaction and boost revenue with AI-driven automation.

Conclusion

AI integration in customer service for e-commerce has become an obligatory duty rather than a choice. Chatbots are going to become the main customer service tool for 25% of companies by 2027.

The above best AI customer service platforms for e-commerce can all assist you in leveraging AI and optimizing your support operations. Among all, we would vouch for GPTBots, as it is an all-in-one platform to build super-intelligent AI agents to automate support queries, handle smart routing, automate repetitive tasks, and do much more.

Now, it's time for action. Go to GPTBots.ai and start modernizing your e-commerce customer service with the power of AI.

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