SaleSmartly Review 2025: AI-Powered Omnichannel Chatbot & GPTBots Integration

SaleSmartly is an AI-powered omnichannel chatbot platform that makes businesses reach customers through every touchpoint from a centralized platform. It also automates repetitive interactions with customers through flow-based chatbots.

Now, SaleSmartly has become more advanced through its integration with GPTBots for smart AI automation. The GPTBots SaleSmartly integration has turned traditional flow-based responses of chatbots into context-aware natural conversations. This means businesses can cut support costs, offer 24/7 assistance, and generate more qualified leads, all from a single unified platform.

Feel impressed? This guide has everything you need to get started with SaleSmartly, including its features overview, latest GPTBots integration, user reviews, how-to steps, and competitors analysis.

What is SaleSmartly

SaleSmartly is a cloud-based SaaS platform for managing customer interactions across WhatsApp, Facebook, Telegram, Instagram, Messenger, LINE, TikTok, etc. All customer messages from different touchpoints are gathered in a centralized dashboard for faster assistance. In addition, it supports creating chatbots to automate repetitive tasks.

Key Features of SaleSmartly

• Omnichannel customer support with a centralized dashboard to manage all customer conversations from all touchpoints
• Chatbots for automated responses to repetitive requests
• Live chat with human handoff
• Automated chat routing and internal task assignment
• CRM integration for better workflow
• Centralized customer database to access past chats
• GPTBots integration for smarter automation with AI-powered and context-aware chatbots
• Multilingual support for global customer reach
• Insightful analytics to track performance and trends

Use Cases of SaleSmartly

SaleSmartly acts as an all-in-one best omnichannel chatbot and customer engagement platform to fulfill sales, marketing, and support needs. The main use cases of SaleSmartly include:

• E-commerce: SaleSmartly helps online stores answer product questions, process orders, address shipping queries, and provide 24/7 customer support.
• SaaS: SaaS companies use SaleSmartly to generate leads from different touchpoints, handle technical queries, onboard users, and more.
• Customer Support Teams: SaleSmartly helps improve the efficiency of the support team by automating FAQs, smooth chat routing, multilingual support, and insightful analytics.
• Sales Teams: Sales teams qualify leads, send personalized messages, automate meeting booking, and close deals faster.

Simply put, SaleSmartly is a feature-packed SaaS tool for businesses to engage with customers more effectively and drive business growth.

The Smart Automation with GPTBots SaleSmartly Integration

GPTBots is a SaaS platform that provides end-to-end AI solutions for enterprises. It helps businesses build powerful AI agents for customer support and sales teams. These AI agents use a corporate knowledge base and LLMs to understand context and generate human-like responses.

The GPTBots and SaleSmartly integration has transformed flow-based chatbots in SaleSmartly into intelligent and context-aware assistants that are capable of holding natural conversations with customers.

Some of the key ways GPTBots enhance SaleSmartly include:

AI-Powered Customer Service

GPTBots empower chatbots to engage in natural conversations with customers, rather than relying on scripted replies. Its multilingual support allows businesses to interact with global audiences. The interactions become more intelligent and personalized. In fact, these advanced AI agents become capable of solving 90% of customer issues automatically.

Lead Qualification & Sales Automation

GPTBots SaleSmartly integration helps to qualify leads automatically. The advanced AI lead generation agents capture leads 24/7, ask pre-set questions to analyze customer intent and qualify leads, and book meetings. The sales team becomes capable of closing 40% more deals with less manual effort.

Seamless Integration Steps

It takes just a few clicks to integrate GPTBots with SaleSmartly. All you need to do is generate an API key from GPTBots, connect it within the SaleSmartly dashboard, and configure bot workflows. Afterward, the chatbot can start handling natural conversations with customers on your preferred channels.

Check out this guide to learn the step-by-step process to integrate GPTBots with SaleSmartly.

Benefits of GPTBots SaleSmartly Integration

SaleSmartly is itself a powerful customer engagement platform, but GPTBots elevates its capabilities by turning basic chat automation into intelligent and human-like interactions. Some of the key benefits of GPTBots SaleSmartly integration are as follows:

• Reduces Response Time: The instant, AI-driven replies resolve many queries autonomously and minimize customer wait times.
• Improves Lead Conversion: Intelligent lead qualification and prompt follow-ups with potential prospects enable businesses to convert more leads.
• Scales Customer Support: The 24/7 multilingual AI agents can handle larger volumes of queries as the business grows without requiring more resources.
• Enhances Customer Experience: Context-aware conversations make interactions feel more natural and personalized, which enhances satisfaction and loyalty.

Simply put, the GPTBots SaleSmartly integration enables smarter and faster customer engagement, which is what the digital-first world expects from businesses.

Use Cases of GPTBots SaleSmartly Integration

The GPTBots' AI agents integrate smart automation into different business workflows powered through SaleSmartly, including customer support, sales, lead qualification, e-commerce assistance, and more.

Below is an example of how a chatbot in SaleSmartly uses GPTBots API to deliver context-aware customer support. Here, we have first created the bot with a corporate knowledge base in GPTBots and then used its API to integrate it into SaleSmartly for automation of FAQs.

SaleSmartly Reviews: Pros & Cons

Pros

• Easy-to-use chatbot builder
• Omnichannel support (WhatsApp, Messenger, Telegram, etc.)
• GPTBots AI integration for smarter automation
• Affordable pricing for small businesses
• Multilingual support

Cons

• Learning curve for advanced automation
• Limited customization in some plans

User Testimonials

SaleSmartly reviews show appreciation from customers for its easy-to-use interface, omnichannel support, and similar other factors. However, users have also shown concerns about its limited scope in the US market. Here's what users have to say about SaleSmartly:

• “SaleSmartly is the best chat tool we have ever used! It’s easy to use, integrating the code into the site is very easy, and most importantly, the automation templates are an excellent fit for our business and have increased sales by 40%.” — Emily Smith (Customer Relationship Manager)
• “For fast-growing organizations, SaleSmartly grows with you. The price is very affordable compared to other similar software, and you can start the plan for free and subsequently change it according to your team's needs. In the end, I hope it's the best choice for you!” — David Williams (E-commerce customer service)
• “It is designed for use with a number of apps that are not commonly used in North America. Fairly limited in its scope given that it's not really designed for our local market.” – Sean

How SaleSmartly Compares to Alternatives

SaleSmartly is not the only main player for omnichannel customer engagement. It is competing with many established industry players, such as Zendesk, Intercom, Freshchat, and others. So, let's have a quick comparison of how SaleSmartly compares to its alternatives:

SaleSmartly vs. Zendesk

Zendesk is a mature customer service solution with a large ecosystem, robust ticketing, knowledge base, and enterprise-grade features. It tends to offer everything enterprises need to manage customer interactions. However, its pricing per agent, additional costs for advanced AI features, and steeper learning curve can be drawbacks for smaller/mid-size businesses, which intend to look for Zendesk alternatives.

SaleSmartly is easy to configure and more cost-effective, especially for businesses with omnichannel needs and who want built-in AI/chatbot features without paying extra per feature or channel. In addition, it supports multiple live chat platforms through integrations, which can simplify the setup process.

SaleSmartly vs. Intercom

Just like Zendesk, Intercom is another complete customer service suite. It is well-known for its strong user interface, customer engagement tools, AI-backed features, and "conversational" focus with proactive chat and user segmentation. However, it has a higher cost per seat, and many advanced automation/AI features are locked behind higher tiers.

SaleSmartly offers comparable automation and chatbot/AI support. Besides that, it offers broader channel support (social, messaging, live chat) and real-time translation in many languages. It is a more cost-friendly and intuitive platform for global or social media heavy businesses.

SaleSmartly vs. Freshchat

Freshchat is another omnichannel AI customer support software. It is great for basic live-chat social messaging, workflow automation, and advanced ticketing, but its real-time translation & omnichannel breadth are less extensive than SaleSmartly.

SaleSmartly pricing is also cheaper than Freshchat. The ~$15.9/month for 2 agents + multiple social channels in SaleSmartly tends to offer more features per plan compared to Freshchat, which charges more per agent and limits channels.

Bonus Tip: GPTBots supports all of the live chat platforms, which means you can configure and integrate intelligent chatbots in any of your preferred platforms and automate customer experience. Book a demo now to try it yourself.

A Side-By-Side Comparison of Botpress Alternatives

Why Choose SaleSmartly?

After comparing SaleSmartly with other top-tier solutions, it wouldn't be wrong to declare it as one of the best omnichannel chatbot solutions. Why? Here are the key reasons that make SaleSmartly a solution worth considering:

• Cost-Effective: SaleSmartly is a cost-friendly platform for SMEs using multiple social channels for interactions. It offers more features (channels, chatbots, translation, and AI) for less than what competitors charge per agent + channel.
• Broad Omnichannel Support & Real-Time Translation: SaleSmartly is a valuable AI customer support software for global businesses or those heavily relying on social messaging.
• Strong AI & GPTBots Integration: The ability to plug in GPTBots for smarter conversation and automation gives SaleSmartly an edge when compared to tools where AI is more limited or costly.
• Simpler Setup & Less Dependency on Add-Ons: Many competitors require extensions or extra paid modules for features that SaleSmartly includes built-in in its platform.

Don't just believe our words? Start a free trial of SaleSmartly and GPTBots and test out the customer service experience yourself.

How to Get Started with SaleSmartly?

From all the discussion so far on what is SaleSmartly, we have seen it as a user-friendly and feature-packed omnichannel customer engagement platform. Getting started with SaleSmartly only takes a few simple steps with no need for technical expertise.

Follow the steps below to get started:

Step 1. Sign Up for a Free Trial

Go to the SaleSmartly website and sign up for a free trial. This will give you instant access to its core features and omnichannel dashboard.

Step 2. Connect Social Channels (WhatsApp, Facebook, etc.)

Click the "Integration" tab from the left panel and link your preferred social channels using the on-screen instructions.

Step 3. Integrate GPTBots AI for Smarter Automation Channels

Add GPTBots to power intelligent chatbots for context-aware responses. To do so, obtain an API key from GPTBots.

Afterward, go back to the SaleSmartly dashboard, click SetUp > App Store, install GPTBots, and paste the API.

Step 4. Train Chatbots for Customer Queries

Customize chatbot flows and train them to answer FAQs and assist with sales or support requests.

Step 5. Go Live & Monitor Performance

Launch your chatbot across connected channels and use SaleSmartly's analytics to track performance.

Conclusion

SaleSmartly is a versatile customer engagement solution for modern businesses. It is not only merging all touchpoints, but also automating interactions with customers. The noteworthy aspect is its integration with GPTBots for powerful AI-driven automation. Therefore, if you are a business looking to reduce support costs and increase lead conversion, it's time to consider SaleSmartly and integrate GPTBots automation to drive growth. Start a free trial and experience AI customer engagement.

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