Top 8 Drift Alternatives & Competitors for 2025

Businesses prefer to automate customer support, sales, and other processes with AI agents. It provides quick responses and improves customer experience while saving time for human agents.

Drift is a popular solution to add such chatbots to websites. It’s quite advanced when it comes to features and offers a comprehensive solution. However, it is a bit expensive and does not align with every business’s needs.

We’ve hand-picked the best Drift alternatives after careful examination, comparison, and testing. We’ll share all alternatives along with their details to help you select the right one for your business.

Part 1: What is Drift?

Drift is a SaaS platform that enables businesses to deploy chatbots on their websites. Its Drift AI Chat engages with customers or visitors in real time and offers personalized answers to their questions. It acts like a 24/7 sales representative who never gets tired.

It improves user experience by answering questions and resolving issues in minimal time. Not only does it facilitate personalized conversions but also books meetings of potential clients and improves lead generation. It also accelerates the sales process, conversions, and growth.

Part 2: Why Consider an Alternative to Drift?

Drift is undoubtedly an innovative AI chat agent. However, for some users, it is a bit overwhelming, while some consider alternatives because of its shortcomings.

Here are some common reasons why customers consider a Drift alternative.

1 Complexity

Drift offers many advanced features and tools that often make it a bit complicated, especially for beginners and small businesses. It takes a lot of time to learn the advanced features and understand their implementation and working. The workflows are complex and configuring them takes time and effort.

As a business owner who wants to start without any hassle, Drift isn’t the right choice. To minimize the learning curve and make everything simplified, it’s better to look for alternatives.

2 Interface

There is no denying that Drift has taken user experience to the next level. But when it comes to interface, it’s still far behind its competitors or alternatives.

When you look at the interface, it looks a bit complicated and boring. You need to spend time to understand where the functions and options are. There’s too much on the dashboard.

3 High Cost

The most common reason for going with drift alternatives is its pricing. It does offer tons of features, but it is too costly. For most businesses, the plans are out of the budget.

Moreover, not all businesses need everything Drift offers. They look for specific features and services they need.

Part 3: Key Features to Look for in a Drift Alternative

While selecting a Drift alternative, consider the following key features to ensure you’re buying the right thing.

• AI Empowerment

  The Drift alternative should be powered with AI. If you want natural conversations with customers just like human representatives, AI enablement is a must-have. Without AI, the chatbot will rely on pre-written answers and specific keywords.
  AI empowers a chatbot to learn from the given database and answer customers in real time. It processes human language and offers personalized responses, which improves user experience.
  It’s possible to train an AI chatbot on business data. It understands the brand voice, policies, rules, and values. It handles most of the customer queries and saves time for human representatives.

• Customization

  Look for the customization features. For instance, some platforms allow you to select the LLM model, customize workflows, and train AI chatbots on specific data. It allows you to customize the tool according to the business needs and get better results.

• Analytics

  The tool should offer detailed analytics to analyze the performance of the chat agent. It helps in improving responses, databases, and the overall performance. It gives a clear idea of where the agent is performing well and the areas it requires decent improvements.

• Integration

  While selecting a Drift Alternative, it is necessary to check whether it is compatible with the CRM and other business tools you use. The integration should be seamless and hassle-free.

• Usability and Scalability

  Consider the learning curve of the tool. If you are just starting, go with a beginner-friendly platform so that you and your team can learn and use it with minimal effort. Avoid complex tools like Drift and focus on intuitive interface and learning options (tutorials, courses, etc.).
  Also, ensure that you can still use the tool for business growth and expansion. For enterprises, choosing a tool that can handle massive data, serve a large audience, and satisfy business needs is exceptionally important.

• Pricing

  Last but not least is the pricing. Drift is quite expensive, so you have to choose a platform that is affordable and offers value for money. Check out different plans and compare them with other alternatives.

Part 4: Top 8 Drift Alternatives to Consider in 2025

# Quick Comparison of Top 8 Alternatives to Drift

1GPTBots.ai

GPTBots offers a more versatile alternative to Drift, built for businesses seeking broader AI capabilities beyond live chat. While Drift focuses on conversational marketing, GPTBots combines customer support automation, sales development, enterprise search, and data insights into a single, scalable platform.

Its no-code agent builder makes it easy to launch custom AI agents in minutes—no technical background needed. With support for over 90 languages and the ability to automate up to 90% of customer inquiries, it's well-suited for global teams aiming to scale support efficiently. GPTBots also integrates smoothly with CRMs and internal systems, helping businesses respond faster, capture more leads, and uncover insights without heavy setup or maintenance.

For companies looking to expand their use of AI beyond lead capture and chat flows, GPTBots delivers deeper functionality suited for modern, data-driven operations.

Pricing:

💰 Offers custom plans for businesses according to their requirements. However, it is quite affordable compared to Drift.

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2Tidio

Tidio is a reliable platform for building chatbots for customer service. It harnesses the power of AI, resolves customer issues, and offers instant responses in multiple languages. It can automate 67% of the conversations, leaving you enough time for important tasks.

Its Lyro AI Agent facilitates human-like conversations to answer common questions and handle redundant tasks. It can be trained with business data and be taken over whenever needed. It automatically improves over time and learns from every interaction. With in-depth analytics, you can keep an eye on the performance and optimize results.

It provides answers to customers only based on the provided content. It helps in aligning with the brand guidelines and policies. It minimizes wrong answers and offers detailed and personalized responses. If it doesn’t know anything, it escalates the issue to a human representative.

Pricing:

💰 Tidio has plans according to the number of conversations. The starter pack is for 100 conversations and costs $24.17 per month. The price can go up to $2999 per month for complex businesses.

3Fin by Intercom

Fin is a customer service AI agent by Intercom. It can deal with your customers and handle their complex queries without human intervention.

It can improve customer experience through personalized answers. Users can fine-tune the quality of the responses and performance based on the data. It offers detailed analytics, including performance reports, customer experience scores, and other KPIs.

The agent matches with the brand’s voice and tone. It can be trained to handle complex queries. It offers answers in 45+ languages. The best part is that it provides the rating of all conversations to test the performance and review and improve knowledge sources.

Fin has its own patented AI engine specifically for customer support. It outperforms industry-leading tools and offers incredible results.

Pricing:

💰 It costs $0.99 per resolution for a minimum of 50 resolutions per month. It has a free trial that businesses can try.

4Freddy AI by Freshworks

Freddy AI is a suite for human-like personalized and quicker responses, not only for customers but also employees. It is meant to dive into the knowledge bases, tap the required information, and offer accurate responses to customers as per business values and policies. It accelerates workflows, handles redundant questions, and assists teams in better performance.

The AI agent can handle complex and multi-step conversations. It takes user experience to the next level by resolving issues. It eliminates the need for forms, support tickets, emails, etc. The chatbot can do everything—even provide an update after resolution.

It also makes the lives of employees easier. It has Copilot for agent assistance. It gives detailed reports, answers, and insights, and automates workflows. It offers more than static data. Its Proactive Insights offers in-depth details, which helps in finding issues and improving performance.

Pricing:

💰 It starts at $19 per agent per month. It also offers a Pro and Enterprise plan that costs $49 and $79 per agent per month.

5ChatBot

ChatBot is an AI-driven chatbot to handle customers, increase sales, and automate workflows. It is specifically built to offer instant support with better results.

It engages with website visitors, answers their queries, recommends products, and resolves their issues. It works like a quick and 24/7 support agent. It enhances user experience, which translates to higher conversions, orders, order value, etc.

Businesses can train the chatbot with ease. It can automatically fetch the details from the website, links, documents, etc. Once the knowledge base is updated, businesses can fine-tune the responses according to their brand voice and value.

It can handle multiple channels at a time. Using AI, it delivers personalized and accurate answers instantly. It also recommends products with their links and pages. Because of these features, it improves overall conversions.

Pricing:

💰 ChatBot offers multiple pricing options for businesses to select according to their needs. It starts at $52 per month and also offers enterprise solutions.

6Qualified

Qualified offers Piper, an AI SDR (Sales Development Representative). For businesses aiming for better sales, it could be an excellent option.

The notable feature is that it profiles website visitors. It understands the intent, previous deals/purchases, and other details. Therefore, it can engage with customers in a more personalized way. It can send relevant content that aligns with the visitor’s needs.

It interacts in real time and answers questions instantly. Not only does it assist visitors but also sends follow-up emails, schedule demos, books meetings, etc. Thus, it automates the work of sales representatives, leaving them time for the real deals.

Piper is meat for skyrocketing your conversions. It qualifies leads, sends follow-ups, and books meetings. It only sends potential leads to human agents to increase the chances for conversions.

Pricing:

💰 It offers multiple plans but without fixed pricing. Customers need to contact the sales team and discuss the requirements.

7Conversica

Conversica is an AI agent for moving buyers through complex sales funnels. No matter how difficult the sales funnel is, it engages with customers and increases the chances of conversions, which eventually increases ROI.

It’s not like every other chatbot. It’s powered by a multi-model conversational platform to offer human-like conversions. It ensures a natural feel and instant responses without ruining the customer experience. It knows how to talk to the customers, spark their interest, and compel them to buy the product.

It handles the time-consuming task. It can engage with multiple customers at a time and work 24/7, so scaling will never be an issue. It assists your workforce and brings visitors down the sales funnel. It leaves no leads behind and ensures maximum coverage.

The best part is its versatility. It can work with marketing teams, sales teams, and even customer success teams to automate most of the tasks.

Pricing:

💰 Customers need to request a demo and provide their details to get a suitable plan for their needs.

8Crisp

Crisp offers an AI chatbot to improve customer service. It interacts with visitors to understand what they are looking for. It offers personalized responses based on the collected data. It answers most of the customer queries, and in case of complex issues and processes, it facilitates seamless conversation handover.

Businesses can design the chatbot according to their requirements. They can adjust their appearance and customize their behavior and responses. It aligns with the brand’s voice and covers multiple channels for quick responses. It works on the website, WhatsApp, Messenger, Twitter, Email, SMS, Instagram, Twitter, etc. Thus, it is an omni-channel solution for businesses.

The response formats of Crisp’s AI chatbot are incredible. It can answer in text, images, options, slideshows, files, GIFs, etc. It can even book or schedule appointments.

Pricing:

💰 The pricing starts from $45 per month per workspace, which is suitable for early-stage businesses. The Plus plan costs $295 per month per workspace for medium-sized businesses.

Final Words

There are plenty of Drift alternatives, but users need to select the right one according to the use case, purpose, and the results they want to achieve. We have shared the best Drift alternatives with their features, pros & cons, pricing, and other details to help you compare these tools at a glance. GPTBots is a comprehensive solution for customer service, SDR, data insights, etc. Its powerful AI can take customer experience to the next level. Sign up for GPTBots today and try it out for free.

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