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Jacob Morrow

2024-04-19 15:07:18

9043 Views, 5 min read

The global ecommerce marketplace will be valued at over $10 trillion by the end of 2027. Think about that statistic for a moment. So much inventory is being pushed through everything from Amazon to a mom-and-pop shop in Alaska that it is tipping the scales of the entire world economy. To better meet the needs of all these various customers and team members, you want to know which of the best ecommerce chatbots you should integrate to automate and streamline operations. There is no “one size fits all” solution with chatbots, but plenty of premium quality systems you need to know. Here is a quick overview of the top ecommerce chatbots you may want to consider for your online business.

Part 1. Everything to Know About Ecommerce Chatbots

Ecommerce chatbots are powered by AI (artificial intelligence) and help your customers by answering questions about orders, offering upsells of marketing, finding new insights through data analysis, and so much more. There are many types of chatbots that perform different duties. If you run a hotel in Belize, you’d want a chatbot with multilingual support that answers questions and directs customers to place a booking. If you operate a dental office in Canada, then you’re looking for an AI chatbot that understands the unique needs of dental bookings, protects customer privacy, and directs inquiries to the right team member when they reach a certain threshold of inquiry.

With the correct AI chatbot in place, you get benefits of ecommerce chatbots like:

  • Answer customer questions about product features, order methods, returns, and more.
  • Interacts with your customers in a natural and humanistic way, reflecting your unique brand identity.
  • Streamlines communication and helps to prevent cart abandonment, directly impacting positive sales.
  • Offer post-sale support if there are returns, refunds, or other shipping concerns.
  • Monitors current conversations so it can learn and adapt over time to improve the customer experience.
  • Offer demographics and other insightful data to boost decision-making.
  • Plus, numerous other benefits of automating customer service.

The only trick is finding the best ecommerce chatbots for your specific business. What works for one team will not work for another. Here are the leaders of the pack to consider right now.

Part 2. Explore the Top 5 Ecommerce Chatbots Enhancing Business in 2024

Below, we provide a detailed review of five leading ecommerce chatbots. Each one is tailored to meet unique business needs with innovative AI solutions, from enhancing customer service to optimizing operational efficiency.

1

GPTBots.ai

GPTBots.ai offers a powerful no-code platform for designing AI-infused business applications. You can use this system for customer-facing situations with online shopping, pre/post-sale support, and even upselling new products to specific customer segments. Beyond its advantages for customers, GPTBots.ai also offers enterprise knowledge search, HR support, marketing campaigns, and IT service agents.

Top 5 Ecommerce Chatbots

Features:

· Powerful LLM agnostics for a business like real estate, dental offices, immigration services, and even blockchain-supported enterprises.

· A no-code solution with clear design tools allows users of all skill levels to design, train, and improve chatbots.

· Customizable AI session development to drive innovation based on your ecommerce branding.

· Easy integration with many of the leading tools like Telegram, Facebook Messenger, Slack, Google Drive, Zapier, PowerPoint, Apple Cloud, Notion, and more.

Pros:

· Customize practically all aspects of your chatbot operations.

· Build more than ecommerce chatbots based on unique business applications.

· A multi-tiered pricing plan, including a free option.

· Scales quickly with your various business needs.

· Post-sales support is available 24/7.

Cons:

· Not as well-known as others on our list, so there are fewer customer reviews and tutorials.

Pricing Plan:

· Free plan with 100 credits per month.

· Growth plan at $159/month.

· Business plan at $649/month.

· Enterprise plan at $1,799/month.

2

ChatBot

Ecommerce chatbots need to adapt to current market trends. ChatBot uses an internally based system outside of the OpenAI, Google Bard, or Bing AI. Instead of hosting all the files on your own, you get an in-house solution hosted on their servers. There are no third-party dependencies or coding and this chatbot works with Shopify, a leading platform for many ecommerce businesses.

ChatBot

Features:

· No-code design using drag-and-drop building.

· Easy to test and train before making the chatbot go live.

· Will adapt to your current brand identity and style guides.

· It includes some pre-built chatbot templates for ease of getting started.

Pros:

· Comes with a free 14-day trial before you commit.

· Real-time analytics helps you collect and analyze data.

· Integrates with many leading platforms like Messenger, Slack, and more.

· There is an open API if you want to develop further applications.

Cons:

· Complex features that get in the way of streamlined design.

· Can get expensive quickly based on the number of sessions you may need as you scale.

Pricing:

· Free trial for 14 days.

· Starter at $52/month.

· Team plan at $142/month.

· Business plan at $424/month.

· Anything with more demand is completely based on the number of sessions you will need, making it hard to budget.

3

Chatfuel

While most of the benefits of ecommerce chatbots are designed more for websites and platforms like Shopify or WordPress, Chatfuel leans into social media systems like Facebook, Instagram, and WhatsApp.

Features:

· Another drag-and-drop building that doesn’t require you to know a lot of code.

· An extensive library of pre-built templates that work well with social sites.

· Easily funnel customers to specific messages or ads.

· A built-in CRM if you want to better segment specific customers.

Pros:

· Chatfuel advertises a 99.99% uptime guarantee.

· Most response times are under 5 minutes with 24/7 support.

· Integrates well with platforms like ChatGPT, Google Sheets, and Stripe.

· Will actively reengage with customers based on previous chats.

Cons:

· Not the best option if you want a website solution.

· It relies a little on ChatGPT for integration, so the upgraded features take a lot of time to release.

Pricing:

· Pricing is different based on Facebook/Instagram or WhatsApp.

· You can get started with either $14.39 or $24.99/month.

· Enterprise plans start at $300/month.

4

Tidio

The beauty of this best ecommerce chatbot is that Tidio focuses on the humanistic qualities customers love to engage with. It relies on Lyro AI so that all your ecommerce interactions sound more natural like there is nothing but a human on the other end. In addition to complex question-and-answering capabilities, it also has live tracking and personalized offers for marketing.

Top 5 Ecommerce Chatbots

Features:

· A wide range of pre-built templates.

· Customizable greetings personalized to different customer segments.

· A visual chat builder in a no-code/low-code setting.

· Active analytics of critical metrics you need for continual improvement.

Pros:

· The installation process is straightforward.

· The visual builder is good, and you only need a little bit of code to personalize.

· You feel much more like you’re speaking with a human compared to others on our list.

Cons:

· There currently is no arithmetic support available.

· You have a limited number of options for chat assignments.

· Some templates are more complex than other ecommerce chatbots.

Pricing:

· Free plan offers live chat, ticketing, and social media integration for 50 conversions.

· Starter plan at $29/month.

· Growth plan at $59/month.

· Tidio+ plan at $499+/month, based on your needs.

5

ManyChat

The final option on our list of the best ecommerce chatbots is a rule-based solution. Instead of relying on AI to learn as it goes, it automates your system through a set number of responses you outline as you design the bot. ManyChat works well with social sites like Instagram, WhatsApp, text messages, and Messenger and is better for knowledge support or FAQ-styled conversations.

Top 5 Ecommerce Chatbots

Features:

· Quickly launch new products inside of social platforms like Messenger.

· Makes it simple to launch marketing companies around quizzes or giveaways.

· Does have a bot-to-human function.

· Some post-sale support is included.

Pros:

· Best designed for social media platforms.

· You can purchase inside of the Messenger environment for your customers.

· Does allow some personalization for your unique needs.

Cons:

· You don’t get as many features as you would with other ecommerce chatbots on our list.

· The integrations are limited to email and social platforms more than websites or ecommerce providers.

· Not the best for customer segment development.

Final Thoughts

There are many unique options on our list of best ecommerce chatbots. Look at the features, pricing, and pros for each so you can find the most appropriate fit to your business needs. If you want an excellent place to start, try GPTBots.ai - Your Own AI Bot Builder. That will provide you with a good balance of pricing and features so you can expand your online business as you scale and grow.