用户概述

flowchart LR
 subgraph Col1["用户来源平台"]
        LC["Livechat"]
        IC["Intercom"]
        WG[" Widget "]
        TG["Telegram"]
  end
 subgraph Col2_5["来源平台子Channel"]
        tgb01["TGBOT01"]
        tgb02["TGBOT02"]
  end
 subgraph Col2["匿名 ID"]
        a1["lc0001"]
        a2["ic0001"]
        a3["wg0001"]
        tga1["tb0001"]
        tga2["tg0001"]
  end
 subgraph Col3["UserId"]
        U1["ABC123"]
        U2["ABC456"]
  end
 subgraph Col4["ConversationId"]
        c1["c001"]
        c2["c002"]
        c3["c003"]
        c4["c004"]
        c5["c005"]
  end
 subgraph Col5["Agent/Workflow"]
        Bot["Agent
        Workflow"]
  end
    LC -- 自动生成匿名ID --> a1
    IC -- 自动生成匿名ID --> a2
    WG -- 自动生成匿名ID --> a3
    TG -- 用户来源于子channel --> tgb01 & tgb02
    tgb01 -- 自动生成匿名ID --> tga1
    tgb02 -- 自动生成匿名ID --> tga2
    a1 -- 设置user_id --> U1
    a2 -- 设置user_id --> U1
    a3 -- 设置user_id --> U2
    tga1 -- 设置user_id --> U2
    tga2 -- 设置user_id --> U2
    U1 -- 生成新对话ID --> c1
    U1 -- 生成新对话ID --> c2
    U2 -- 生成新对话ID --> c3
    U2 -- 使用旧对话ID --> c4
    c4 -- 若过期（＞60分钟）
    自动生成新对话ID --> c5
    c1 --> Bot
    c2 --> Bot
    c3 --> Bot
    c4 --> Bot
    c5 --> Bot

     LC:::redStyle
     IC:::blueStyle
     WG:::greenStyle
     TG:::purpleStyle
     tgb01:::purpleStyle
     tgb02:::purpleStyle
     a1:::redStyle
     a2:::blueStyle
     a3:::greenStyle
     tga1:::purpleStyle
     tga2:::purpleStyle
     U1:::userGray
     U2:::userGray
     c1:::redStyle
     c2:::blueStyle
     c3:::greenStyle
     c4:::purpleStyle
     c5:::purpleStyle
    classDef userGray fill:#f5f5f5,stroke:#e6e6e6,color:#222
    classDef redStyle fill:#ffd6d6,stroke:#ffbdbd,color:#222
    classDef blueStyle fill:#dff0ff,stroke:#cfeaff,color:#222
    classDef greenStyle fill:#ecffd9,stroke:#d5ffb3,color:#222
    classDef purpleStyle fill:#f1e0ff,stroke:#e1c7ff,color:#222
    style Col1 stroke:#757575